1.1 Bryant Digital Media is committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
2.1 Bryant Digital Media requires FTP access and admin-level user access to complete requested update services.
2.2 We recommend that you purchase full update services for WordPress at least twice a year, and that your site undergoes regular security updates on a consistent, monthly basis in order to ensure compatibility and a higher level of security.
Security updates are different from full updates. For example, going from version 4.5 to 4.5.1 is a security update, while going from version 4.5 to 4.6 is a full update. Only security updates are included in the Basic and Pro Web Maintenance Packages.
During full updates (as provided in the Premium Web Maintenance and Complete packages), Bryant Digital Media safely updates WordPress and its plug-ins by cloning Client’s site to a test server. If problems occur while updating the “cloned” site, we will recommend the best course of action.
2.3 It is not possible to anticipate how threats will evolve, what aspects of WordPress hackers will attempt to exploit, or how the WordPress Open Source Community will address vulnerabilities in future releases. Keeping WordPress updated with its most recent version may offer greater security from hackers, but new software releases may contain undocumented problems and/or incompatibility issues with existing plug-ins.
In the event an upgrade affects the functionality of a plug-in core to the site’s operation, a new plug-in would need to be researched and implemented. The added security of updated versions should be weighed against the expense of implementing new plug-ins.
2.4 Client may incur additional costs for unforeseen events
Expenses for unforeseen events will be explained, and Client must approve any additional work and its related costs before work is completed.
By authorizing this purchase, Client confirms an understanding of the risks and the potential for additional charges. Such charges will be quoted in advance at $140 per hour (billed in 15-minute increments), and will be approved by Client.
2.5 Client agrees that Bryant Digital Media is not responsible for hacking.
Client agrees to hold Bryant Digital Media harmless for any loss of revenue, reputation, or any other form of damage resulting from Website performance problems including but not limited to site crashes, unloadable pages, server error messages, server downtime, offensive material posted to site due to hacking, and offensive site redirects due to hacking. In other words, any unanticipated or unintended Website behavior due to hacking or other malicious behavior (including the behavior of site members) that could be damaging will not be held against Bryant Digital Media.
Bryant Digital Media provides no guarantee the site will function properly 100 percent of the time. Bryant Digital Media provides no guarantee against hackers. Even the federal government and large banks with the highest levels of security experience hacks. The security of Client’s site is ultimately the responsibility of Client’s Web hosting service.
2.6 Client agrees and understands:
· If Client’s Website is hacked and the exploit poses a danger to the hosting service, it is within the hosting service’s authority to immediately suspend Client’s Website from service without prior notice.
· Bryant Digital Media will make a one-time backup of the WordPress-related aspects of the site and furnish this backup as a separate zip file compatible only with the backup system architecture. In the event of hacking, the file might need to be used to reset Website to its original form.
· Backups may overwrite entire site domain, including any email stored on server.
· Client is responsible for the security and control of all information stored in databases and files hosted with Website. Bryant Digital Media will not be held liable for the theft and/or misuse of such information.
2.7 Bryant Digital Media requests a minimum of four days to complete content updates (multimedia content updates may require more time), and a minimum of one business day to respond to requests for technical support. We are unable to provide emergency response services for any reason.
3. Collecting personal information
3.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b) information that you provide to us when registering with our website (including your email address);
(c) information that you provide when completing your profile on our website;
(d) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
(e) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services;
(f) information relating to any purchases you make of our services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details);
(g) information contained in or relating to any communication that you send to us or send through our website; and
(h) any other personal information that you choose to send to us.
3.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
4. Using personal information
4.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
4.2 We may use your personal information to:
(a) administer our website and business;
(b) enable your use of the services available on our website;
(c) supply to you services purchased through our website;
(d) send statements, invoices and payment reminders to you, and collect payments from you;
(e) send you non-marketing commercial communications;
(f) send you email notifications that you have specifically requested;
(g) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
(h) send you marketing communications relating to our business that we think may be of interest to you, (you can inform us at any time if you no longer require marketing communications);
(i) keep our website secure and prevent fraud; and
(j) verify compliance with the terms and conditions governing the use of our website.
4.3 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
5. Disclosing personal information
5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
5.2 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
5.4 Except as provided in this policy, we will not provide your personal information to third parties.
6. International data transfers
6.1 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
6.2 You expressly agree to the transfers of personal information described in this Section 6.
7. Retaining personal information
7.1 This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
7.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
7.3 Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
8. Security of personal information
8.1 We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
8.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
8.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
8.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
9.1 We may update this policy from time to time by publishing a new version on our website.
9.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
10. Your rights
10.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee; and
(b) the supply of appropriate evidence of your identity.
10.2 We may withhold personal information that you request to the extent permitted by law.
10.3 You may instruct us at any time not to process your personal information for marketing purposes.
10.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
11. Third party websites
11.1 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
12. Updating information
12.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
13.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
13.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
13.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
13.5 We may use both session and persistent cookies on our website.
13.6 Most browsers allow you to refuse to accept cookies;
13.7 Blocking all cookies will have a negative impact upon the usability of many websites.
13.8 If you block cookies, you may not be able to use all the features on our website.
13.9 You can delete cookies already stored on your computer, which will have a negative impact on the usability of many websites.
14.1 This document was created using a template from SEQ Legal (http://www.seqlegal.com).
14.2 This website is owned and operated by Steve Bryant, Owner and President, Bryant Digital Media.
You can contact us:
(a) using the postal address: 1865 Herndon Ave, Suite K47, Clovis, CA 93611;
(b) using our website contact form;
(c) by telephone at 559-299-7300; or
(d) by email at firstname.lastname@example.org